Privacy Policy

Last updated: October 21, 2026

1. Information We Collect

We collect only what we need to provide and improve our cleaning services. This may include:

• Contact details: your name, phone number, email address, and service address.
• Service details: the size and type of your home, the service you request, scheduling preferences, entry instructions, and notes about pets or special requests.
• Payment information: details needed to process payment. Card data is handled by our payment providers and is not stored by us.
• Communications: messages you send us by phone, text, email, or social media.
• Website data: basic technical information such as browser type, device, pages visited, and approximate location, collected through cookies and similar tools.

2. How We Use Your Information

• To prepare estimates, schedule appointments, and perform your cleaning service.
• To contact you about your booking, including confirmations, reminders, and follow-ups.
• To process payments and keep business records.
• To respond to questions, feedback, and requests.
• To improve our website, services, and customer experience.
• To comply with legal obligations and protect our business and clients.

3. How We Share Information

We do not sell your personal information. We share it only with:

• Team members who need it to carry out your service.
• Service providers that help us operate, such as scheduling, payment, messaging, website hosting, and analytics tools.
• Authorities or other parties when required by law or to protect rights and safety.

4. Cookies and Analytics

Our website may use cookies and similar technologies to keep the site working, understand how visitors use it, and measure the performance of our advertising. You can control or disable cookies in your browser settings, although some parts of the site may not work as intended.

5. Text Messages and Calls

If you give us your phone number, we may contact you by call or text about your quote, booking, and service. Message and data rates may apply. You can ask us to stop at any time by replying STOP or telling us directly.

6. Data Retention

We keep your information only as long as needed to provide our services, meet legal and accounting requirements, and resolve disputes. When it is no longer needed, we delete or anonymize it.

7. Security

We use reasonable administrative and technical measures to protect your information, and we treat entry codes, keys, and home access details with extra care. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.

8. Your Privacy Rights

If you are a California resident, you may have the right under the California Consumer Privacy Act (CCPA/CPRA) to:

• Know what personal information we collect, use, and disclose.
• Request access to or a copy of your personal information.
• Request correction of inaccurate information.
• Request deletion of your personal information, subject to legal exceptions.
• Not be discriminated against for exercising these rights.

We do not sell or share your personal information for cross-context behavioral advertising. To make a request, contact us using the details below.

9. Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.

10. Third-Party Links

Our website may link to third-party sites, such as Instagram, Facebook, and Google Maps. We are not responsible for their privacy practices, so please review their policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will change the "Last updated" date at the top of this page. Continued use of our website or services after changes means you accept the updated policy.

12. Contact Us

Questions about this policy or your information? Reach out to us through any of the channels below.