Terms of Use

Last updated: October 21, 2026

1. Acceptance of Terms

By visiting our website, requesting an estimate, or booking a service with Tatiana's House Cleaning ("we", "us", "our"), you agree to these Terms of Use. If you do not agree, please do not use our website or services.

2. Our Services

We provide residential and office cleaning services, including recurring cleaning, deep cleaning, move-in and move-out cleaning, and apartment cleaning. The tasks included in each service are described on our website and confirmed when you book. Requests outside the agreed scope may be declined or quoted separately.

3. Estimates and Booking

• Estimates are based on the information you provide, such as home size, condition, and service type.
• If the actual condition of the property differs significantly from what was described, we may adjust the price or time, and we will let you know before proceeding.
• A booking is confirmed once we acknowledge your requested date and time.

4. Pricing and Payment

You will be told the price before your service begins, with no hidden fees. Payment is due as agreed at the time of booking. We may charge for additional services requested or required on site, with your approval.

5. Access to Your Home

• You are responsible for providing safe and reliable access to the property, whether you are home or not.
• Please share entry instructions, alarm codes, and parking details in advance.
• If we cannot access the property at the scheduled time, the appointment may be treated as a late cancellation.

6. Cancellations and Rescheduling

We understand plans change. Please give us as much notice as possible if you need to cancel or reschedule. Late cancellations or missed appointments may be subject to a fee, which will be communicated to you when you book.

7. Client Responsibilities

• Secure valuables, cash, jewelry, important documents, and fragile or irreplaceable items before we arrive.
• Let us know about pets, allergies, or areas that need special care or should be avoided.
• Make sure the property is safe to work in, free of biohazards, pests, mold, or hazardous materials.
• Let us know about any existing damage or wear to surfaces and items.

8. Our Right to Decline or Stop

For the safety of our team, we may decline, pause, or end a service if conditions are unsafe, unsanitary, or significantly different from what was described, or if a team member is treated disrespectfully.

9. Satisfaction Guarantee

We want you to love your home after every visit. If something does not meet your expectations, let us know within 24 hours of the service. We will return to address the issue at no additional cost. This guarantee covers the areas and tasks included in your booked service.

10. Insurance and Liability

We are licensed and insured. If an item is damaged by our team during a service, please notify us as soon as possible, ideally within 24 hours, so we can review the situation and make it right. To the fullest extent permitted by law, our liability is limited to the cost of repair or replacement of the damaged item, and we are not liable for pre-existing damage, normal wear and tear, or items that were not properly secured.

11. Eco-Friendly Products

We use safe, eco-friendly cleaning products. If you have allergies or sensitivities, or prefer specific products, please tell us in advance so we can accommodate you where possible.

12. Use of Our Website

You agree to use our website only for lawful purposes. All content on this website, including text, images, logo, and design, belongs to Tatiana's House Cleaning and may not be copied, reproduced, or used without our written permission.

13. Disclaimer

Our website is provided "as is." While we work to keep information accurate and up to date, we make no guarantees about completeness or availability, and information on the site may change without notice.

14. Privacy

Your use of our website and services is also subject to our Privacy Policy, which explains how we handle your information.

15. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any dispute will be handled in the courts located in California.

16. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date above shows when they were last changed. Continued use of our website or services means you accept the updated Terms.

17. Contact Us

Questions about these Terms? Reach out to us through any of the channels below.